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Terms & Conditions

Terms and conditions for the supply of CryoService trading products

No clauses or conditions in the document affect your statutory rights as a consumer.


If there proves to be any clause or condition that is found to be invalid or enforceable, that item may be struck from the Agreement without any influence on the validity of the remainder of the Agreement. Any such waiver must be in writing and agreed by CryoService.


Headings given are for ease of reference and do not affect the interpretation of the Agreement.


Correspondence regarding changes in the Agreement should be exchanged by post, fax or e-mail, although proof of delivery may be required.


All terms and conditions contained in the Agreement will be subject to the jurisdiction of the English courts. CryoService reserves the right to amend the terms and conditions contained in the Agreement at any time.


General Definitions

“CryoService” means CryoService Limited.


“Working days” means Monday to Friday, excluding Bank or other Public holidays.


“Force Majeure” means any event affecting CryoService's ability to fulfill its obligations arising from act, causes, omissions, events or non-events beyond reasonable control including government regulations, fire, flood, disaster, industrial dispute.


“Catalogue” means products offered by CryoService on the websites, www.cryoservice.co.uk.



Contract of Sale

All contracts of sale made by CryoService of products shall be deemed to be governed by these terms and conditions, which shall prevail over any other terms, produced by the party (“the customer”) to whom CryoService is selling.


All orders are subject to acceptance to CryoService and to availability of goods ordered. CryoService reserves the right to refuse any order.


The Customer undertakes that all details provided for the purchase of goods via our websites are correct.


The Customer also undertakes that the credit card or debit card used to purchase goods is either their own or their Company's own and that they have authorization to use it. The Customer furthermore undertakes that sufficient funds will be available to cover the costs of goods ordered. CryoService reserves the right to satisfy itself as to the validation of credit or debit cards prior to supply of goods.



Your Details

This customer is responsible for maintaining the confidentiality of your log in name and password and for restricting access to your computer to prevent unauthorized access to your log in and password details. You agree to accept responsibility for all activities that occur under your log in or password. The customer should take all necessary steps to ensure that the password is kept confidential and secure and should inform CryoService immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.


CryoService reserves the right to refuse access to the website, terminate log in access to the site, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to the customer.


Goods are invoiced at the price prevailing at the time of order. Invoices will include VAT unless specifically indicated.


CryoService reserves the right to modify pricing where necessary from time to time.


Standard terms of payment are by debit or credit card payable at the point of order.


CryoService's Liability
CryoService cannot accept any liability for consequential or indirect damage, for example loss of profit, goodwill or data or other financial loss not related to the price paid for the goods. All losses will be limited to the amount paid for the goods ordered


CryoService's liability for death or personal injury caused by negligence is not limited by this agreement.


Health & Safety
CryoService confirms that goods it supplies do not present a hazard to health and safety in accordance to the Health and Safety at Work Act, 1974 under condition that : The goods are properly used for the purpose for which they are designed and the Customer takes reasonable precautions in their use.


Force Majeure 
If CryoService is prevented from meeting the terms of its contract with the customer as a result of Force Majeure, it will not be deemed to be breach of the contract with the customer.


The Consumer Protection (Distance Selling) Regulations 2000

Contracts entered into by Customers not acting in the course of a business are subject to The Consumer Protection (Distance Selling) Regulations 2000.


Should the Regulations apply, Customers may cancel goods by giving notice in writing within 7 days of the date of delivery of the goods with by post, e-mail or fax to CryoService.


If the Customer exercises the right to cancel under the Regulations, he or she will be responsible for the cost of returning the goods.  The customer will be liable for any damage to the goods if there is any failure to comply with this obligation.


Errors & Ommissions
Although CryoService makes every effort to be accurate with the goods it represents on the website, it is unavoidable that errors and omissions will occur. Should this instance arise, CryoService will have the right to rescind the contract, even if payment has already been received. CryoService will in this event refund any monies paid by the Customer. The Customer may either cancel his or her purchase, or in the case of an incorrectly given price, pay the difference between the price given and the correct price.



Amendments to Conditions

CryoService reserves the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You the customer will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.